Refund policy

100-day money-back guarantee: no return needed
If you're not happy with your Teoluna product, for any reason, you have 100 days from delivery to ask for a refund. This applies to the umbrella and to the microfiber cloth. You don't need to send anything back.

How to get your refund
Email us at contact@teoluna.com within 100 days of delivery, with your order number and the item(s) you'd like refunded. That's all we need. Please don't mail anything back to us.

When you'll be refunded
Once we confirm your request, we refund you in full, including shipping, to your original payment method within 14 days at the latest. How long it then takes to show on your statement depends on your bank.

Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us at contact@teoluna.com with a photo: we'll send you a replacement or refund you, at no cost to you. This does not limit any warranty rights you have under applicable law.

Changing color
Want a different color? Email us: we'll refund your item under the guarantee above, and you can place a new order for the color you prefer.

Canceling an order
If your order hasn't shipped yet, email us and we'll cancel it and refund you in full.