Cancel an order

Your order hasn't shipped yet?
Email us at contact@teoluna.com with your order number and we'll cancel it and refund you in full.

You've already received it?
You're covered by our 90-day money-back guarantee: email us at contact@teoluna.com within 90 days of delivery with your order number and we'll refund you in full. You don't need to send the umbrella back. See our refund policy.

We confirm every request by email. Refunds go back to your original payment method within 14 days at the latest.